TERMS AND CONDITIONS

Last Updated: 14th July 2026

These Terms and Conditions ("Terms") govern your access to and use of the GymManager mobile application, website, software, services, features, and related products (collectively, the "Service").

The Service is owned and operated by GymManager ("GymManager", "we", "us", or "our").

By creating an account, purchasing a subscription, accessing, or using the Service, you ("User", "you", or "your") agree to be bound by these Terms.

If you do not agree to these Terms, you must not access or use the Service.

1. ABOUT GYMMANAGER

GymManager is a software platform intended to assist gyms, fitness centres, fitness businesses, trainers, and other authorised users in managing certain business operations.

The Service may include features such as:

member management;
membership and billing records;
payment tracking;
dashboards and business analytics;
member attendance or activity records;
financial and operational reports;
multi-currency functionality;
notifications and reminders; and
other business-management functionality introduced from time to time.

GymManager is a software technology provider.

Unless expressly stated otherwise, GymManager does not operate, own, manage, supervise, or control any gym or fitness centre using the Service.

2. ELIGIBILITY AND AUTHORITY

You must be legally capable of entering into a binding agreement under applicable law to independently create and operate a business account.

If you access the Service on behalf of a gym, company, partnership, organisation, or other legal entity, you represent and warrant that:

(a) you have authority to bind that entity;

(b) all information provided by you is accurate; and

Where an account is created or used by a person who is not legally capable of independently entering into this agreement, use of the Service must be authorised and supervised as required by applicable law.

3. ACCOUNT REGISTRATION

Certain features require you to create an account.

You agree to provide accurate, current, and complete information and to keep such information updated.

You are responsible for:

maintaining the confidentiality of your login credentials;
restricting unauthorised access to your account;
activities performed through your account; and
promptly notifying us of suspected unauthorised access.

You must not share passwords or authentication credentials in a manner that compromises account security.

We may require identity, email, mobile number, business, or account verification where reasonably necessary for security, fraud prevention, regulatory compliance, or Service administration.

We are not responsible for losses caused by your failure to reasonably secure your account, except to the extent such loss is directly attributable to our breach of applicable law or our obligations under these Terms.

4. GYM ADMINISTRATORS AND AUTHORISED USERS

A gym owner or administrator may permit employees, trainers, managers, accountants, or other authorised personnel to access certain features of the Service.

The gym administrator is responsible for:

(a) determining who may access its account;

(b) assigning appropriate access;

(d) ensuring authorised users comply with these Terms; and

(e) maintaining appropriate internal controls.

Actions performed by authorised users may be treated as actions performed on behalf of the relevant gym account.

GymManager is not responsible for internal disputes between gym owners, partners, employees, trainers, administrators, or other authorised users.

We may temporarily restrict an account where there is a credible ownership or access dispute until the parties resolve the dispute or provide sufficient documentation establishing authority.

5. MEMBER DATA AND GYM RESPONSIBILITIES

GymManager may allow gyms to enter, upload, store, or manage information concerning their members.

Such information may include names, contact information, membership information, billing records, attendance information, payment status, and other information entered into the Service.

The gym or business using GymManager is responsible for ensuring that it has a lawful basis, authority, permission, or consent, as applicable, to collect and use member information and make such information available through the Service.

You must not upload personal data that you are not legally authorised to collect, use, or process.

You must not use GymManager to unlawfully monitor, profile, harass, discriminate against, or exploit any person.

GymManager processes information in accordance with its Privacy Policy and applicable data-protection obligations.

Indian data-protection law requires reasonable security safeguards, appropriate processing measures, grievance mechanisms, and—in applicable circumstances—erasure when the processing purpose is no longer served or consent is withdrawn. Special rules apply to children's personal data.

6. SENSITIVE AND HEALTH INFORMATION

GymManager is primarily a gym-management and business-administration platform.

Unless a feature expressly requests such information, you must not upload unnecessary sensitive personal information, medical records, diagnoses, prescriptions, government identification documents, biometric data, or other highly sensitive information.

GymManager is not an electronic medical record system and is not intended to store clinical or diagnostic records.

If a gym independently collects health or fitness information from its members, the gym is responsible for determining whether such collection is lawful and obtaining any required consent.

7. SUBSCRIPTIONS AND PAID PLANS

Certain features of GymManager may require a paid subscription.

Available subscription plans, prices, billing periods, features, and limitations will be displayed before purchase.

By purchasing a subscription, you authorise the applicable payment provider or application marketplace to charge the displayed subscription amount and applicable taxes.

Subscription plans may include monthly, quarterly, semi-annual, annual, or other billing periods offered by us.

The exact price displayed at the time of purchase will apply to your transaction, subject to applicable taxes and payment-provider terms.

8. Auto Renewal

we do not have auto-renewal functionality after users subscription/plan ends they need to re-new and purchase the new plan ( new plan pricing may or maynot change in comparison to last renewal plan amount )

9. Cancellation

You may retain access to paid features until the end of the applicable paid subscription period, we do not provide any cancellation of subscription facility.

10. REFUNDS

Except where required by applicable law, refunds are not guaranteed merely because:

you changed your mind;
you did not use the Service;
you forgot to cancel a subscription;
your employees stopped using the Service;
your gym ceased operations; or
you failed to use available subscription features.

However, we may review refund requests involving:

(a) duplicate charges;

(b) verified billing errors;

(d) a paid feature being materially unavailable due solely to a verified GymManager system failure for a substantial period; or

(e) circumstances where a refund is required by applicable law.

Refund eligibility may also depend on the payment platform used.

Purchases processed by Google Play may be subject to Google's refund processes, and developers may also manage certain refunds and subscription cancellations through Play Console.

Where a refund is issued through Razorpay or another payment processor, the time taken for funds to reach the original payment method may depend on the processor and banking network. Razorpay currently documents normal refunds as generally taking approximately 5–7 working days.

Nothing in this section limits mandatory consumer rights available under applicable law.

11. FAILED PAYMENTS

If a subscription payment fails, is declined, reversed, or remains unpaid, we may:

retry the payment where permitted;
notify you of the payment failure;
provide a temporary grace period;
restrict paid functionality; or
suspend or downgrade the subscription.

You remain responsible for valid charges incurred before cancellation or termination.

We are not responsible for payment failures caused by banks, card issuers, UPI providers, application marketplaces, payment gateways, or other third-party financial institutions.

12. CHARGEBACKS AND PAYMENT DISPUTES

If you believe a charge is incorrect, you should contact us or the relevant payment provider promptly.

You must not knowingly initiate a fraudulent, false, or abusive chargeback.

Where a chargeback or payment dispute is initiated, we may provide relevant transaction, account, subscription, login, and Service records to the payment processor, acquiring bank, application marketplace, or other authorised party for the purpose of responding to the dispute.

If a payment is reversed, we may suspend or terminate access to the corresponding paid features.

This section does not prevent you from exercising legitimate rights to dispute unauthorised or incorrect transactions.

13. TAXES

Prices may be exclusive or inclusive of taxes depending on the jurisdiction, purchase channel, and information displayed at checkout.

Applicable GST, VAT, sales tax, withholding tax, or similar governmental charges may be collected where legally required.

You are responsible for taxes applicable to your own business operations and revenue.

GymManager does not provide tax advice.

Reports generated through the Service should not be treated as tax filings or professional tax opinions.

14. PAYMENT RECORDS ARE NOT BANK RECORDS

GymManager may allow users to record payments received from gym members.

A payment marked as "paid", "received", "completed", or similar within GymManager does not necessarily mean that GymManager independently received, processed, or verified the underlying funds.

Where a gym manually records a cash, bank, UPI, card, or other payment, the gym is responsible for verifying the transaction.

GymManager is not a bank, payment bank, wallet, accounting firm, or financial institution.

15. BUSINESS REPORTS AND ANALYTICS

Dashboards, revenue calculations, membership statistics, projections, reports, and analytics provided by GymManager are generated based on available system data.

Such information may be affected by:

incorrect data entry;
deleted records;
duplicate records;
delayed synchronisation;
incomplete payment information;
software errors; or
third-party service failures.

Reports are provided for informational and operational purposes.

You should independently verify important financial, accounting, tax, payroll, and regulatory information.

GymManager does not provide accounting, investment, financial, or tax advice.

16. DATA BACKUP AND EXPORT

We may implement reasonable backup and recovery procedures.

However, you remain responsible for maintaining appropriate independent records required for your business or under applicable law.

You should not treat GymManager as the sole permanent archive for legally required accounting, tax, employment, or business records.

Where available, data-export functionality may be used to maintain independent copies of relevant records.

No online service can guarantee absolute prevention of data loss.

17. ACCEPTABLE USE

You must not use GymManager to:

violate any applicable law;
upload unlawful or fraudulently obtained data;
impersonate another person or business;
access another user's account without authorisation;
transmit malicious software;
probe or exploit security vulnerabilities;
reverse engineer the Service except where expressly permitted by law;
bypass subscription restrictions;
manipulate billing systems;
create fraudulent payment records;
send unlawful spam;
infringe intellectual-property rights;
harass or threaten another person; or
use the Service in a manner that materially damages our infrastructure.

We may investigate suspected misuse and take proportionate action.

18. THIRD-PARTY SERVICES

GymManager may rely on third-party services, including cloud hosting providers, authentication providers, database providers, analytics services, notification providers, payment processors, and application marketplaces.

These services may operate under their own terms and privacy policies.

We do not control the independent operations of third-party providers.

Service interruptions caused by third-party providers may temporarily affect GymManager.

Where legally required, we remain responsible for obligations that cannot be excluded merely by appointing a third-party processor or service provider.

19. INTELLECTUAL PROPERTY

GymManager, including its software, source code, design, branding, logos, interfaces, graphics, workflows, documentation, and proprietary features, is owned by or licensed to GymManager.

These Terms do not transfer ownership of GymManager intellectual property to you.

Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable right to use the Service for its intended purpose during your authorised access period.

You must not copy, sell, sublicense, commercially exploit, or create unauthorised derivative works from GymManager.

20. YOUR DATA AND CONTENT

As between you and GymManager, you retain applicable rights in business and member data lawfully submitted by you.

You grant us a limited right to host, process, transmit, reproduce, and technically modify such data only as reasonably necessary to operate, secure, maintain, and improve the Service or comply with law.

You represent that you have the necessary rights and authority to provide such data.

We may use aggregated or appropriately de-identified information for analytics, security, Service improvement, and operational insights where permitted by applicable law.

21. PRIVACY

Our collection and processing of personal information is further described in our Privacy Policy.

The Privacy Policy should be read together with these Terms.

Where required, users may request access, correction, updating, or erasure of eligible personal data through the mechanisms described in the Privacy Policy.

Applicable Indian data-protection legislation provides rights concerning access, correction, erasure, and grievance redressal.

22. SECURITY

We may use reasonable technical and organisational measures designed to protect the Service and personal data.

However, no internet-connected system is completely immune from security threats.

You are responsible for maintaining secure devices, credentials, employee access, and internal account-management practices.

You must promptly notify us if you reasonably suspect a security breach affecting your GymManager account.

23. SERVICE AVAILABILITY

We aim to maintain reliable Service availability but do not guarantee uninterrupted or error-free operation.

The Service may be temporarily unavailable because of:

maintenance;
software updates;
infrastructure failures;
cloud-provider outages;
internet failures;
cyber incidents;
payment-provider outages;
force majeure events; or
circumstances beyond our reasonable control.

We may modify, update, replace, or discontinue features where reasonably necessary.

Where a material change substantially affects a paid Service, we will take reasonable steps to provide appropriate notice where practicable.

24. BETA AND EXPERIMENTAL FEATURES

Certain features may be identified as beta, preview, experimental, or early access.

Such features may contain errors, change without notice, or be discontinued.

Beta features are provided for evaluation and should not be relied upon for critical business operations.

25. NO FITNESS OR MEDICAL ADVICE

GymManager is a business-management software product.

GymManager does not provide medical advice, diagnosis, treatment, emergency services, or professional healthcare services.

Any fitness, workout, body measurement, or related information available through the Service is for general informational or administrative purposes unless expressly stated otherwise.

Users should seek appropriately qualified professional advice where required.

26. GYM-MEMBER DISPUTES

GymManager is not a party to agreements between a gym and its members.

We are not responsible for disputes involving:

gym membership fees;
gym refunds;
trainer conduct;
gym facilities;
injuries at a gym;
membership cancellation;
access to gym premises;
personal training services; or
representations made by a gym.

The relevant gym remains responsible for its relationship with its members.

The use of GymManager to record a transaction does not make GymManager a party to that transaction.

27. SUSPENSION

We may suspend or restrict access where reasonably necessary because of:

(a) non-payment;

(b) suspected fraud;

(d) unlawful activity;

(e) material violation of these Terms;

(f) risk to other users or the Service;

(g) a valid legal or governmental request; or

(h) misuse of the Service.

Where appropriate and legally permissible, we may provide notice or an opportunity to remedy the violation.

Immediate suspension may occur where delay could create material security, legal, fraud, or user-safety risks.

28. TERMINATION

You may stop using GymManager at any time.

Cancellation of a subscription does not necessarily immediately delete your account.

We may terminate an account for a material or repeated breach of these Terms.

Upon termination, your right to access the Service may cease.

Certain provisions—including payment obligations, intellectual-property provisions, liability limitations, dispute provisions, and other provisions intended by their nature to survive—will continue after termination.

29. ACCOUNT AND DATA DELETION

You may request account deletion using the functionality or contact method provided by GymManager.

Deletion requests may be subject to identity or account verification.

We may retain limited information where reasonably necessary to:

comply with legal obligations;
maintain tax or transaction records;
resolve disputes;
prevent fraud;
enforce legal rights; or
maintain security records.

Personal data that is no longer required will be handled in accordance with our Privacy Policy and applicable law.

The DPDP Act specifically contemplates erasure subject to continued retention where required for a specified purpose or compliance with law.

30. DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, the Service is provided on an "as available" basis.

We do not warrant that:

the Service will always be uninterrupted;
every software error will be corrected immediately;
all third-party services will remain available;
reports will be free from user-input errors; or
the Service will meet every individual business requirement.

Nothing in these Terms excludes warranties, guarantees, or statutory rights that cannot legally be excluded.

31. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, GymManager and its owner, affiliates, employees, contractors, and representatives will not be liable for indirect, incidental, special, punitive, or consequential losses arising from the use of the Service.

This may include loss of anticipated profits, business opportunity, goodwill, or data, except where liability cannot legally be excluded.

To the maximum extent permitted by law, our aggregate liability arising from the Service will not exceed the total subscription fees actually paid by you to GymManager during the twelve (12) months immediately preceding the event giving rise to the claim.

The above limitations do not apply where liability cannot be limited under applicable law, including liability arising from fraud or other legally non-excludable liability.

32. INDEMNITY

To the extent permitted by applicable law, you agree to indemnify and hold GymManager harmless from third-party claims arising directly from:

data you unlawfully upload;
your violation of applicable law;
your infringement of third-party rights;
your fraudulent use of the Service; or
a material breach of these Terms.

Your indemnification obligation will apply only to the extent the relevant claim is attributable to your conduct.

33. FORCE MAJEURE

GymManager will not be responsible for delay or failure caused by events beyond its reasonable control.

Such events may include natural disasters, floods, fires, epidemics, governmental actions, war, civil disturbances, telecommunications failures, internet outages, major cloud infrastructure failures, or widespread cyber incidents.

34. CHANGES TO SUBSCRIPTION PRICES

We may change subscription pricing from time to time.

Price changes will not be applied retroactively to completed billing periods.

Where required by applicable law or application-marketplace rules, users will receive notice before a new price applies to a renewal.

35. CHANGES TO THESE TERMS

We may update these Terms to reflect:

changes to the Service;
new features;
legal or regulatory requirements;
security requirements; or
business-operation changes.

The updated Terms will display a revised "Last Updated" date.

Where changes materially affect your rights or obligations, we may provide additional notice where required or reasonably appropriate.

Continued use of the Service after updated Terms become effective constitutes acceptance to the extent permitted by applicable law.

36. ELECTRONIC COMMUNICATIONS

You consent to receive transactional and Service-related communications electronically.

These may include:

account verification messages;
security alerts;
payment notifications;
subscription notices;
Service announcements; and
legally required communications.

Marketing communications, where applicable, will be handled in accordance with applicable law and available opt-out mechanisms.

You cannot opt out of essential security or transactional communications while maintaining an active account where such communications are necessary to provide the Service.

37. GOVERNING LAW

These Terms will be governed by the laws of India, without regard to conflict-of-law principles.

Subject to applicable consumer-protection law and any mandatory jurisdictional rights, courts located in Pune,Maharashtra will have jurisdiction over disputes arising from these Terms or the Service.

Nothing in this section removes any mandatory right or remedy available to a consumer under applicable law.

38. DISPUTE RESOLUTION

Before commencing formal legal proceedings, you agree to first contact us and attempt in good faith to resolve the dispute.

Either party may send written notice describing the dispute.

The parties will attempt to resolve the matter through good-faith discussions.

Nothing in this section prevents either party from seeking urgent interim or injunctive relief where legally appropriate.

39. GRIEVANCES AND SUPPORT

For questions, complaints, billing concerns, data requests, or grievances, contact:

GymManager

Email: dev.pratap3250@gmail.com

Grievance Contact: Divyansh P.

Where applicable to the Service, grievance procedures and response handling will be maintained in accordance with applicable Indian law. The current IT Rules framework includes specific grievance-publication and response obligations for entities falling within its scope.

40. SEVERABILITY

If any provision of these Terms is held invalid or unenforceable, that provision will be limited or modified to the minimum extent necessary.

The remaining provisions will continue in effect.

41. NO WAIVER

Failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.

42. ASSIGNMENT

You may not transfer your rights or obligations under these Terms without our prior written consent.

We may assign these Terms as part of a merger, acquisition, corporate restructuring, sale of business, or transfer of the Service, subject to applicable law.

43. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and any additional terms expressly presented for specific features or purchases, constitute the agreement between you and GymManager concerning the Service.

44. CONTACT US

For questions regarding these Terms, contact:

Business / Legal Name: [LEGAL NAME]

Product: GymManager

Email: [LEGAL EMAIL]

Address: [BUSINESS ADDRESS]

Terms & Conditions - Gym Manager